REVIEW NEEDED
This page describes security measures, payment processing and data retention practices that have not been checked against the tools David actually uses. It is business copy, not legal advice. These statements and any contract-adjacent terms need verification and review before this note comes off.
Your privacy and online safety matter to us just as much as the quality of the work we do in your home or business. This page explains, in plain English, how D'Franco Painting & Wallpaper handles information, protects our website, and works to keep customer data secure.
Website Security
We use reasonable safeguards designed to protect our website and the information submitted through it. These may include:
- HTTPS / SSL encryption to protect information transmitted between your browser and our website.
- Website hosting, firewall, malware-monitoring, backup, and software-update protections provided by our website and hosting systems.
- Spam and bot protection on website forms when enabled.
- Access controls intended to limit customer and project information to people and service providers who need it to perform their work.
Because security tools and vendors can change, we do not claim that any website or electronic system is completely secure.
Information We Collect
We collect information that helps us answer questions, prepare estimates, schedule projects, perform work, provide warranty service, and improve our website. Depending on how you interact with us, this may include:
- Name, email address, phone number, and other contact information.
- Project address, project details, photos, measurements, color selections, and information you voluntarily provide.
- Website and device information collected through cookies, analytics, security tools, or similar technologies.
- Communication records related to estimates, scheduling, projects, service, and follow-up.
How We Use Information
- To respond to questions and estimate requests.
- To prepare, schedule, manage, and complete painting, wallpaper, cabinet, drywall, and related projects.
- To communicate about appointments, project details, payments, warranties, and customer service.
- To improve our website, educational content, marketing, and customer experience.
- To protect our website and business from spam, fraud, misuse, or security threats.
- To meet legal, accounting, insurance, and business recordkeeping requirements.
Cookies, Analytics & Advertising
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, measure marketing performance, and improve the customer experience. Third-party services may set their own cookies or collect information according to their own privacy policies. Browser settings can be used to limit or disable cookies, although some website features may not work as intended.
Information Sharing
We do not sell customer information as a business practice. We may share limited information with service providers that help us operate the business, such as website hosting, forms, scheduling, email or text communication, analytics, payment processing, accounting, project management, and other operational systems. We may also disclose information when required by law or when reasonably necessary to protect customers, our business, or others.
Payment Security
When electronic payment options are offered, payments may be processed by third-party payment providers. Payment-card information is handled by the applicable payment processor under its security and privacy practices. D'Franco Painting & Wallpaper does not intentionally store full payment-card numbers on this website.
Project Photos & Customer Information
Project photos, addresses, and customer information are used to estimate, document, schedule, and complete work. We may also use project photographs for educational or marketing purposes when appropriate and permitted. Sensitive customer information is not intentionally published as part of our educational content.
Data Retention
We retain information for as long as reasonably necessary for customer service, project records, warranty support, accounting, legal obligations, and normal business operations. Retention periods may vary depending on the type of information and the reason it was collected.
Your Choices & Requests
You may contact us to ask about personal information we maintain, request a correction, or request deletion when applicable. Some information may need to be retained for legal, accounting, warranty, contractual, or legitimate business purposes.
Privacy requests can be sent to info@dfrancowallpaper.com. Please use "Privacy Request" in the subject line.
CONFIRM WITH DAVID
Which address is the public one: info@dfrancowallpaper.com or david@dfrancopainting.com? Which address survives the domain decision?
Our Commitment to Transparency
Trust matters when you invite a contractor into your home or business, and it matters online too. We want customers to understand what information we collect, why we collect it, and how it is used. If something on this policy is unclear, please ask us.